AI WhatsApp chatbot
An AI WhatsApp chatbot that answers your customers and takes their orders
Your customers already message you on WhatsApp. MERAIN's AI chatbot replies instantly in Arabic or English, takes orders and booking requests around the clock, and passes the conversation to your team when a person is needed.
- Replies in Arabic dialects and English
- Official WhatsApp Business API
- Set up for you, end to end
What is a WhatsApp chatbot?
A WhatsApp chatbot is software connected to your business WhatsApp number that replies to customers automatically. Instead of waiting for someone on your team to pick up the phone, the customer gets an answer in seconds, at any hour.
There are two kinds. A menu bot shows fixed options and follows a script. An AI chatbot understands what the customer actually writes, in their own words and dialect, and keeps a natural conversation going until the order or booking is done. MERAIN builds the second kind, and adds buttons and lists where they make things faster.
What MERAIN's chatbot does for your business
Answers instantly, 24/7
Prices, opening hours, location, services and menu questions get an immediate reply, even at midnight and on holidays.
Takes orders and bookings
The chatbot collects the details, confirms with the customer, and sends the confirmed order or appointment to your team.
Speaks your customer’s language
It replies in the dialect the customer writes in, or in English, so the conversation feels local and natural.
Hands over to your team
When a customer asks for a person, or the case needs one, the chat moves to your staff with the full conversation.
Asks for Google reviews
After a completed order or visit, it sends a thank-you message with your Google review link.
Shows you the numbers
A dashboard shows conversations, orders and conversion, so you can see what the chatbot brings in.
How a WhatsApp chatbot works
The customer sends a message
They write to your WhatsApp number exactly as they do today. Nothing changes on their side.
The chatbot understands and replies
Using the information you gave us about your business, it answers the question or starts the order.
The order or booking is confirmed
The chatbot repeats the details, the customer confirms, and the request lands on your team’s screen.
Your team steps in when needed
Anything outside the chatbot’s information goes to a staff member, so no customer is left without an answer.
Menu bot or AI chatbot?
| Menu bot | AI chatbot | |
|---|---|---|
| How the customer talks | Chooses from numbered options | Writes naturally, in any wording |
| Dialects and typos | Not understood | Understood |
| Unexpected questions | Gets stuck or repeats the menu | Answers from your business information or hands over |
| Orders and bookings | Step-by-step forms only | A conversation, with buttons where useful |
| Customer experience | Feels like a phone tree | Feels like chatting with your staff |
Who is a WhatsApp chatbot for?
Clinics and medical centres
Book, reschedule and cancel appointments, remind patients, and reduce no-shows.
Salons and beauty
Fill the calendar from WhatsApp and answer price questions without interrupting your staff.
Companies and services
Real estate, automotive, training, maintenance and more: capture enquiries and customer details, and hand them to your team.
Stores and e-commerce
Answer product questions, take orders and follow up with customers.
How to start with MERAIN
Message us on WhatsApp
Tell us about your business and how customers reach you today.
We set everything up
We connect your number to the official WhatsApp Business API and prepare the chatbot with your services, prices and hours.
Your team gets trained
We show your staff the appointments and orders screen and how handover works.
You go live
The chatbot starts replying, backed by a 14-day guarantee from go-live.
Frequently asked questions
What is the difference between a normal bot and an AI chatbot?
A normal bot follows fixed menus and only understands the options it shows. An AI chatbot understands free text, dialects and typos, answers from your business information, and can complete an order or booking in a natural conversation.
Does the WhatsApp chatbot reply in Arabic dialects?
Yes. It replies in the dialect the customer writes in, including Gulf, Levantine and Egyptian Arabic, and in English.
Can a customer still talk to a real person?
Yes. The customer can ask for a staff member at any time, and the conversation moves to your team with all its details.
Is this the official WhatsApp API?
Yes. MERAIN connects your number through the official WhatsApp Business API from Meta, not unofficial tools that put your number at risk.
Do I need technical knowledge?
No. MERAIN handles the connection, the setup of your information and the training of your team.
How much does a WhatsApp chatbot cost?
MERAIN offers monthly, 6-month and annual plans that include the chatbot, the appointments and orders screen and the analytics dashboard. Meta’s message fees are paid directly to Meta. See the plans on our pricing section.
Let a WhatsApp chatbot reply for you from today
Message us on WhatsApp and we’ll set up the chatbot, the number and the connection for you.